Help Center
How can we help?
Real humans, fast replies. We aim to answer every message within 24 hours on weekdays.
Email support
hello@tryvidlabs.com
In-app message
Send a ticket from your account.
Community
Tips, templates and help from other creators.
Response times
Mon–Fri: under 24h. Weekends: best-effort.
Common questions
How do I cancel my subscription?
Go to Settings → Manage billing. Access continues until the period ends.
How does the free trial work?
Eligible customers may receive a 3-day free trial. On iPhone, Apple verifies eligibility, and generally allows one introductory offer per Apple account per subscription group. If you are not eligible, the applicable App Store price is shown before purchase. Website and App Store checkout prices and offer terms may differ.
Why didn't a video analyze?
Some accounts are private or region-locked. Try another public link, or contact us with the URL.
Do you offer team plans?
Email hello@tryvidlabs.com and we'll set you up.